Well Fit Protein Shops will endeavour to give all customers the best service possible. Whilst every effort is made to ensure the accuracy of information, product specifications and prices, these change from time to time, and we cannot be held responsible for any inaccuracies on this website. Please read the information and instructions that come with the products carefully, before use.
Protection for Credit Cards
If somebody uses your card fraudulently or dishonestly (without your knowledge) for any kind of distance purchase, you can cancel the payment and the card issuer must refund you. You should notify your card issuer as soon as possible after you discover this fraudulent use or if your card has been stolen.
Limitations on Consumer Rights
Under the Sale of Goods 1979 as amended by the Sale and Supply of Goods Act 1994 a customer may be entitled to a refund where the goods sold are faulty, not as described or where the seller had no legal right to sell the goods. This right cannot be taken away and any attempt by a trader to limit this liability under the Acts by reference to an exclusion clause or similar notice will be void and therefore unenforceable. Under the Consumer Transactions Restrictions on Statements Order 1976 it is also a criminal offence to display a notice which is so void.
Personal identification information
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities.
Non-personal identification information
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the Internet service providers utilised and other similar information.
Web browser cookies
How we use collected information
We may collect and use users personal information for the following purposes:
- To improve customer service - Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalise user experience - We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
- To improve our site - We may use feedback you provide to improve our products and services.
- To process payments - We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails - We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to enquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site. Our site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for users.
Sharing your personal information
We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own terms and policies.
Last updated: 14th February 2018.